Discover all the security measures in our shipments to guarantee our customers' health here
Discover all the security measures in our shipments to guarantee our customers' health here
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    Technical assistance

      How can I receive OLAND’s monthly newsletter and promotions?

      To subscribe to our newsletter and be informed of OLAND news and promotions, simply enter your email address in any of the «subscribe to newsletter» sections at the bottom of the pages of our website. You can also confirm your subscription in the account creation process on our website.

       

      What are the advantages of having an account at OLANDcosmetics.com?

      Registering on our website has many advantages:

      • It allows you to access offers reserved for registered users. 
      • It allows you to have a shopping history and receive personalized advice according to your tastes and purchases.
      • You can manage your data immediately.
      • You can make your purchases in a faster and easier way.

       

      How do I access my account at OLANDcosmetics.com?

      To access your account click on «My Account» and enter your visible username or email address and the password you used during registration.

       

      Where can I change my data (address, email, password, etc.)?

      To manage your data, go to the My Account section and select «Account Details». There you can edit your name and surname, visible name, email and password.

      The addresses are edited in the «Addresses» section of your OLAND account.

       

      How do I create an account on OLANDcosmetics.com?

      Creating your own OLAND account is easy:

      First, click on «Register» at the top of any page on OLAND.com. Enter your First Name, Last Name, Email and Password and click on «Create Account». We will send you an email to confirm your email and that’s it!

      You will be able to add more information such as your phone number, shipping and billing address later when you place an order with your favorite OLAND products.

       

      How do I retrieve my password?

      If you have forgotten your password for your OLAND account don’t worry, it’s easy to get a new one. Simply click on the «Forgot Password» link and enter your email address used to register and click on the «Send Email» button. You will receive an email with instructions on how to retrieve it.

      If you can’t find the email, look in your SPAM folder.

       

      How can I cancel my subscription to the OLAND newsletter?

      If you want to unsubscribe and stop receiving our newsletter, simply use the «Unsubscribe» link at the bottom of any of our newsletters or email notifications.

       

      How do I add or change an address in my address book?

      Within your account there is a section called «Addresses». There you can edit the ones you have added or add a new address.

       

      I don’t remember the email I registered with. How can I get it back?

      At the moment it is not possible to retrieve your email automatically. If you have lost your login details and cannot access your OLAND account, please contact our Customer Service and we will help you after confirming your identity.

       

      I want to delete my OLANDcosmetics.com account. How can I do this?

      It is not possible to automatically delete an account. If you wish to cancel your account, please contact our Customer Service to make the account deletion request.